FAQ
Frequently Asked Questions (FAQ)
General
1. What kind of products do you sell?
Alicia's Boutique offers exotic dancewear, lingerie, and stylish shoes designed to help you feel bold, confident, and sexy.
2. Where are you located?
We are based in [Insert Your City/State], and all orders are shipped from within the United States.
3. Do you offer international shipping?
Not yet. We currently ship within the U.S. only.
Orders & Shipping
4. How long does processing and shipping take?
Processing takes 1–3 business days. If the product is a custom order, it could take up to 10 days.
Delivery typically takes 3–7 business days depending on your location and shipping method.
5. Can I cancel or change my order?
Orders cannot be canceled after they are processed or shipped. Contact us right away after purchase and we’ll do our best to assist.
6. How can I track my order?
Once your order ships, you’ll receive an email with tracking information. Tracking updates may take up to 24 hours.
7. What if I entered the wrong shipping address?
Please contact us immediately. If the order hasn’t been shipped, we’ll update it. Once shipped, we are not responsible for orders sent to incorrect addresses.
Returns & Issues
8. Do you accept returns or exchanges?
Due to the nature of our products, all sales are final. No returns or exchanges are accepted unless an item is damaged or defective.
9. What if I receive a damaged item?
Email us at [Insert Contact Email] within 3 days of delivery with your order number and clear photos of the damage. If approved, we’ll offer a replacement or store credit.
Sizing Info
10. How do I know what size to order?
If you’re in between sizes, we suggest sizing up for a more comfortable fit. Feel free to contact us if you need help choosing your size.
11. Do your shoes and lingerie run true to size?
Most of our items are true to size, but fit may vary by brand or style. Please check the sizing notes listed with each product.
Gift Cards & Discounts
12. Do you sell gift cards?
Yes! We offer digital gift cards in various amounts. They can be used on any product and make great gifts. Gift cards are delivered via email with a unique code.
13. How do I use a promo code or gift card?
Enter your promo or gift card code at checkout in the discount/code field before completing your purchase.
14. Can I combine a promo code with a gift card?
Yes! You can use a gift card and a promo code together at checkout.
Payments & Contact
15. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Shop Pay, and other secure options through Shopify.
16. How can I contact you?
Email us at info@aliciasboutique.co
Call us at 1-866-452-6101. Leave a voicemail if we do not answer right away.
We typically respond within 24–48 business hours.